BBT Testimonials

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Client - Kingswood Meeting House
Represented by Jeff Thomas 29th October, 2018
Installation of Konica C364e
Konica C364e

Faultless throughout, IT support were superb put all drivers on a memory stick to help with integration of new laptops/computers - Diane recognised this as going above and beyond what is expected.

  Very Satisfied Satisfied Unsatisfied Very Unsatisfied
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Engineer
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Equipment
Client - Club Towers Ltd
Represented by Jeff Thomas 22nd November, 2018
Installation of Konica C258
Konica C258

Really happy with machine but as they were busy on install day they advised engineer that they may call to arrange training.

  Very Satisfied Satisfied Unsatisfied Very Unsatisfied
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Engineer
Installation
Equipment
Client - Proteus Print
Represented by Richard Lamb 22nd November, 2018
Installation of Konica C3070
Konica C3070

Kam is very happy with all aspects, in particular with Richard, "Richard has been popping in for a good while and has never been pushy which is why I gave BBT the business" Kam was not dissatisfied with his existing printer or the service provided but he simply didn't like the sales staff as they were pushy.

The sale and installation went very smoothly, and Kam is enjoying his new printer and is recommending BBT to other businesses.

  Very Satisfied Satisfied Unsatisfied Very Unsatisfied
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Engineer
Installation
Equipment
Client - WHK
29th October, 2018
Installation of Samsung SL-X4220
Samsung SL-X4220

Very happy with both sales rep and engineer, they had a problem syncing device to David's email but David is aware of why and needs to upgrade his cloud based server -- engineer offered IT help but David refused as he is in the middle of building the virtual server, however should he need help he will call.

  Very Satisfied Satisfied Unsatisfied Very Unsatisfied
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Engineer
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Equipment
Client - 3MRG Ltd
Represented by Tony Loia 8th October, 2019
Installation of 2 x Samsung SL-X4250LX
2 x Samsung SL-X4250LX

What we did well

Rep looked into customer needs thoroughly inc print output & budget, he then advised the best machines for their business rather than just recommending top of the range - the deal was signed with BBT due to this as it built trust from the beginning.

What we can do next

Offer to book additional training at a convenient date whilst onsite - customer called in to arrange training on Duplex on leading edge & how to adjust settings but could have booked with engineer

  Very Satisfied Satisfied Unsatisfied Very Unsatisfied
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